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CUSTOMER
SUPPORT
Does Turner Motorsport ship internationally?
Yes! Turner Motorsport ships internationally. You may select your country in the shopping cart and enter your postal code to see a quote, including shipping. All prices are in USD.
What currency are prices listed in?
All prices on Turner Motorsport are listed in United States Dollar (USD).
Do international shipments include duty and taxes?
Turner Motorsport currently offers only one shipping option to Canada that includes duty/taxes, listed in our shipping options as "International - Duties/Taxes Included".
Can I modify an order that has not shipped?
Most orders can be modified up until the order has been processed by our distribution center or drop shipper. Eligible orders can have items removed or can be canceled directly from your account, or by clicking the "Order Status Lookup, Order Cancellations or Edits" option below.
I have a question about the Lifetime Return Program.
Please review our Lifetime Replacement Program details here. To initiate a Lifetime Replacement claim, click the Lifetime Replacement Redemption button below!
How do I return an item?
You may initiate a return for any issue by clicking the "Returns" button below. This would be the best choice when returning items that are no-longer needed, ordered incorrectly, shipping errors or any other reason outside of the Lifetime Replacement Program.
When will my order be shipped?
Please click on the "Order Status Lookup, Order Cancellations or Edits" button below to view your current order status, product availability and more.
How to determine if a product fits my car.
Turner Motorsport offers several tools to provide our customers the comfort in ordering the correct product for their vehicle. It is best to select your vehicle prior to shopping which will allow us to present you the items which we know will fit.
What is Extend Shipping Protection?
Turner Motorsport has partnered with Extend to offer shipping protection
for orders placed directly through our website. This service coverage
is only available through self-checkout.
After approval, if your package is lost or stolen, you may receive
a gift card for the value of the product (plus shipping costs and taxes)
so you can order a replacement. If your product arrives damaged and
depending on the level of damage, a full or partial refund via a gift
card may be provided or the product may be repaired. In some instances,
a replacement may be shipped directly to you.
I can't remember if I purchased shipping protection with my order. How can I check?
If you purchased shipping protection with your order, you'll see it listed on your order and shipping confirmation emails. Extend will also send you a confirmation email directly. You can log into your account on turnermotorsport.com, visit "Order History", and look into your order details. If you added shipping protection to an order, you'll find it listed with the items shipped to you.
When does my Shipping protection start and end?
Shipping protection starts once the package is shipped and ends when the package is in your hands, or once the issue is resolved.
How do I file a shipping protection claim?
It's simple! Contact Extend online 24/7. Most issues are resolved in minutes and after approval, Extend will send you all the details to resolve your issue.
When can I file a shipping protection claim?
If your package arrives damaged, you can file a claim as soon as it's delivered. If your package is lost or stolen, please wait until 5 days after your estimated delivery date.
What information do I need to file a shipping protection claim?
Extend will ask you whether the item(s) were lost, stolen, or damaged. They may ask you for more details and documents, including:
Can I cancel my shipping protection?
We do our best to accommodate cancellations, but we may only be able to do so if the order has not yet been packed or shipped. In many cases, this happens within hours of an order being placed, so please contact us immediately.
I need help with my Extend claim. What should I do?
Please contact Extend directly
online
or by calling
1-877-248-7707.
Shipping Protection terms may vary. Read Extend's
Shipping Protection Guide
for more details.
I need help finding a part or placing an order. Chat with our product experts!
Order Status Lookup, Order Cancellations or Edits
Lifetime Replacement Redemption
Returns
Order payment or Account Access Issues
Report lost, missing or damaged items from recent shipment
My package was stolen.
We're sorry to hear that your package was stolen. Unfortunately we are unable to provide assistance when packages are stolen and would recommend filing a police report with your local police department.
My package is showing delivered but I have not received it.
General Support
Wholesale Account Questions or Support
CALL US: 978-388-7769
EMAIL: [email protected]
SALES: 8:00am-9:00pm
CUSTOMER SERVICE: 8:00am-8:00pm
BILLING: 8:00am-6:00pm
SATURDAY SALES: 9:00am-7:00pm
SUNDAY SALES: 11:00am-7:00pm
SATURDAY CS: 10:00am-7:00pm
SUNDAY CS: 11:00am-7:00pm
Check the status of your order 24/7 by clicking My Account above our Search box, then click Orders in the sidebar. We keep track of when your order was placed, expected date it will ship, status, quantity, and order total.
Do you have an order, product, or customer service question for us? Our trained staff can be reached through Live Chat during the hours of operation listed above.
The Turner Motorsport Wholesale Division is dedicated to serving the needs of businesses interested in selling products from the extensive Turner Motorsport catalog. If you are interested in becoming a Turner Motorsport Wholesale Distributor, please fill out our online application by clicking the link below. We will review the application and contact you directly with the next steps in the process.
The application approval process normally takes 2-3 business days once submitted for review. If you have any questions about wholesale orders or becoming a wholesale partner, please call us at 1-978-378-2520, or email us at [email protected].